In Response to COVID-19

In Response to the Novel Corona (COVID-19)

In making bookings with us at Ski Japan Holidays we very much appreciate your commitment to using our services for your winter travel needs. Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and well-being of our guests. With that in mind, we wanted to update you on the actions we have taken in response to the outbreak.

We ask for your cooperation to prevent the spread of the Corona Virus by following these easy guidelines and appreciate your understanding and cooperation.


Before Departing Your Home

Please check your temperature before departing from home. If you are feeling unwell it may be better to postpone your trip until another time when you are feeling better. Please let us know and we shall do our best to be as flexible as possible with our terms and conditions and make alternative arrangements for you.

New Travel Etiquette ( PDF )

During Your Trip

Please try and wear a mask wherever is possible, washing of your hands frequently will help, disinfecting and regularly checking your temperatures during your trip is advised. All our properties do have electronic thermometers that you can easily check your temperature with.

Avoiding overly crowded locations is a good idea and if it is necessary please try and practice social distancing.

Please refrain from going out if you feel unwell such as fever, coughing or sluggishness while traveling. Depending on the situation, please consult to Public Health Center, or Coronavirus Consultation Center announced by each prefecture. For more information on these locations please let us know.

Coronavirus Consultation Centers by each Prefecture ( in Japanese only )

Hygiene Precautions

Travel looks a little different right now, but our priorities at Ski Japan Holidays remain the same. We are committed to providing you with a safe and relaxing stay at all our properties. Expectations for cleaning and disinfecting have changed and we have taken additional measures to ensure our guests enjoy a worry-free stay.

Disinfectants are extensively used during cleaning, especially in locations frequented by large numbers of people.

Hand sanitizers are now available at all our self-contained properties. We highly recommend practicing proper hand sanitization as often as is possible and is required. Hand soap is also provided in washrooms. Please practice proper handwashing and gargling whenever possible.

Please note that we may ask details about your temperature and current health condition upon your arrival.

If you are experiencing a fever or cough, or if you are feeling unwell in any way, please contact us at your earliest convenience and we will advise what is the best course of action. immediately.

Please note that due to strict Japanese Government health regulations, health-related measures may change without notice.

If there is anything, we can do to make your holiday with us more special please do let us know and we will try our best to be as helpful as possible. We do hope your stay with us is a good one and you stay safe and healthy.